Return Policy and Return Form
You have the right to cancel your order (with the exception of personalised and customised products) up to 14 days after receipt without giving any reason. After cancellation you have another 14 days to return your product. You will then be credited with the full order amount excluding shipping costs. Please note that the return of the product to us is at your own expense. We advise you to send it with track and trace. This way you can always show that you have sent something back, should it unexpectedly disappear in the post. If you do not do this and your return does not reach us, then unfortunately we cannot handle it.
If you make use of your right of withdrawal, the product will be returned to the trader with all the accessories supplied and, if reasonably possible, in the original condition and packaging. To make use of this right, please contact us via http://www.b2beyecare.nl. We will then refund the order amount due within 30 days of notification of your return, provided that the product has already been received in good order.
The right of withdrawal does not apply to personalised and customised articles
Most products in this webshop are custom-made and personalised. Therefore, the right of withdrawal does not generally apply to these products and they cannot be exchanged or returned. The sale is thus final after successful payment. Do you wish to invoke the right of withdrawal? Please contact us via firstname.lastname@example.org within 24 hours of receiving your order.